Return & Exchange Policy

At Korean Glow World, we are committed to delivering authentic, high-quality skincare products and ensuring a smooth shopping experience for our customers.

No Returns

Due to the nature of skincare and beauty products, we do not accept returns once an order has been delivered. This policy helps us maintain strict hygiene, safety, and quality standards.

Exchange Policy

We offer exchanges only under the following circumstances:

• You received a damaged product.

• You received an incorrect product.

• An item was missing from your order.

To request an exchange, please contact our support team within 48 hours of receiving your order.

Required Information

Please provide:

• Your order number

• Clear photos and/or an unboxing video showing the issue

• A brief description of the problem

Once your request is reviewed and approved, we will arrange a replacement or exchange at no additional cost.

Non-Exchangeable Cases

We are unable to provide exchanges for:

• Change of mind after purchase

• Personal preferences regarding fragrance, texture, packaging, or product performance

• Products that have been opened, used, or tampered with

• Orders with incorrect shipping details provided by the customer

• Exchange requests submitted after 48 hours of delivery

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. Our team will investigate the issue and provide an appropriate resolution as quickly as possible.

Contact Us

For exchange requests or any order-related assistance, please contact us:

Korean Glow World
📧 info@koreanglowworld.com

Our customer support team will be happy to assist you.